Shipping policy

Shipping policy

Last updated: 14 September 2026

In-stock colours are dispatched within 1 business day of your order (Monday to Friday, excluding UK public holidays). Pre-order items are dispatched on the date shown on the product page. You will get an email with your tracking number as soon as your order ships.

During busy sales periods, or when something outside our control gets in the way (weather, strikes, carrier delays), dispatch can take a little longer. We are human after all, and we will always do our best to get your order moving quickly.

Delivery rates

Every order is tracked door to door and handed to a trusted local courier in your country for the final delivery. Free delivery kicks in from two alarms in every country we ship to.

• United Kingdom: free on orders over £40, otherwise £2.99. Delivered in 4 to 8 days.
• United States: free on orders over $55, otherwise $5.99. Delivered in 6 to 14 days.
• Australia: free on orders over A$90, otherwise A$9.99. Delivered in 6 to 14 days.
• New Zealand: free on orders over NZ$110, otherwise NZ$9.99. Delivered in 6 to 14 days.
• Canada: free on orders over C$100, otherwise C$9.99. Delivered in 6 to 14 days.
• Ireland and the eurozone: free on orders over €45, otherwise €4.99. Delivered in 6 to 14 days.
• Rest of the world: free on orders over £50, otherwise £4.99, shown in your currency at checkout. Delivered in 6 to 14 days.

The rates and delivery estimates shown at checkout are always the most up to date. Delivery times are estimates, not a guarantee, and count from the day your order ships.

Duties and taxes

Orders delivered outside the UK may be charged import duties or taxes (including VAT) by the courier when the parcel reaches your country. We cannot prepay these, so please factor them in. Empowered by Ashley is not responsible for these charges.

How do I check the status of my order?

Your shipping confirmation email includes a tracking number. Please allow up to 48 hours for tracking to update after dispatch.

If you are in the UK and your order has not arrived within 10 working days of your shipping confirmation, or you are elsewhere and it has not arrived within 20 working days, email hello@empoweredbyashley.com with your name and order number and we will look into it for you.

Returns and exchanges

We accept returns up to 30 days after delivery if the item is unused and in its original condition. Please see our full returns policy.

If your order arrives damaged, email hello@empoweredbyashley.com as soon as possible with your order number and a photo of the item, and we will make it right.

Any other questions, email hello@empoweredbyashley.com. Real people, Monday to Friday, 9am to 5:30pm. We reply within one working day.