Help centre
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Everything people ask us about Ashley, delivery and returns. Type a word to filter, or jump to a section.
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The alarm
Can I test it without deafening myself?
Yes. Put a thumb over the speaker on the back, pull the pin for a second, then push it straight back in. You will hear plenty. We recommend testing it once when it arrives so you know exactly how it feels, and you will not hesitate if you ever need it.
Which alarm should I pick?
Ashley Alarm 2 for almost everyone: USB rechargeable, built-in torch, 130db siren and LED strobe. Ashley Alarm 1 is the original battery-powered version at a lower price, for people who specifically want replaceable batteries. Same siren, same strobe.
How do I activate my Ashley Alarm?
Give the pin on the top a firm pull and point the front at whoever you need to. The siren starts at 130db and the LED strobe flashes in their face. To stop it, push the pin back in.
Will it go off by accident in my bag?
No. The pin needs a firm, deliberate pull to release, so it will not trigger from being knocked, sat on or buried under keys. There are no buttons to press by mistake.
Is it legal to carry a personal alarm?
Yes. A personal alarm is not a weapon, so anyone can carry one anywhere, including schools, universities, workplaces and public transport. It is also fine in hand luggage when you fly. In the UK it is one of the very few self-defence items you can legally carry.
How big is it?
9cm x 2.6cm x 1.1cm and 40g, about the size of a car key fob. It sits in a coat pocket or clutch, and hangs from keys, a bag strap, a belt or a running belt without getting in the way.
How long will the alarm batteries last?
Ashley Alarm 2 is USB rechargeable. Once the pin is pulled it runs the siren and strobe for 60+ minutes. On standby a full charge lasts up to 2 years; we recommend topping it up at least once a year, and monthly if it is sitting unused. To check the battery, press the torch button on the side: a red light flashes 10 times if it needs a charge.
Ashley Alarm 1 runs on two CR2032 batteries, lasts up to 2 years on standby and sounds for over an hour once activated.
How do I replace Ashley's batteries in Alarm 1?
To replace the Ashley Alarm 1 batteries is quick and painless:
• Twist the pin on the top of your alarm both ways to release the front and back
• Remove the two internal screws
• Replace the two CR2032 batteries
• Replace the two screws
• Snap the two sides of the alarm back together
How loud is 130 decibels?
Have you ever stood outside and felt the need to duck when a LOUD jet flew low overhead?
That was 130db.
It's also louder than standing next to a speaker at a rock concert.
How bright is 200-lumens?
More than bright enough to help disorientate a potential threat and give you vital seconds to evade an attack.
How does 3 for 2 work?
While the offer is on, add three alarms in any mix of colours and you pay for two (a third off each alarm). Add five and you pay for three (40% off each). The price drops automatically in your basket, no code needed. It cannot be combined with other discount codes.
What's included in my Ashley Alarm order?
Every order includes your alarm(s), a solid metal, silver-plated keychain for each, directions for use and a two-year warranty. Alarm 2 also comes with a USB charging cable.
Where can I buy Ashley products?
Ashley products are available exclusively from our website and Amazon UK only.
How do I know mine is a genuine Ashley?
It came from empoweredbyashley.com or our official Amazon UK store, it has the Ashley logo printed on the front and on the box, and it cost about £29.95, not £8. Copies are quieter, dimmer and have no warranty. More on spotting fakes.
What payment methods do you accept?
Ashley accepts Visa, Mastercard, Maestro, American Express, Apple Pay, Google Pay, Shop Pay, PayPal, PayPal Credit, PayPal Pay in 3, and Klarna.
Delivery
Where do you ship to?
Worldwide: the UK, Ireland, Europe, Australia, New Zealand, the USA and beyond.
Ordering from outside the UK? Your country may charge import VAT or duties on delivery, and EU orders in particular often do. We cannot prepay these, and we cannot refund an order that is refused at customs, so please factor them in.
Do you offer free delivery?
UK: free on orders of £40 or more, otherwise £2.99.
USA: free over $55, otherwise $5.99.
Australia: free over A$90, otherwise A$9.99.
Ireland and the eurozone: free over €45, otherwise €4.99.
Rest of Europe: free over £50, otherwise £4.99, shown in your currency at checkout.
New Zealand: free over NZ$110, otherwise NZ$9.99.
Canada: free over C$100, otherwise C$9.99.
Prices are shown in your currency at checkout.
How much is shipping?
See the free-delivery thresholds above. Under the threshold the flat rate for your country applies and is shown before you pay.
How long will it take to receive my order?
In-stock colours are dispatched within 1 business day and every parcel is tracked door to door. UK orders arrive in 4 to 8 days. Orders to the USA, Australia, Ireland, Europe, New Zealand and Canada take 6 to 14 days depending on the destination. Live estimates are shown at checkout.
Pre-orders are the exception: the expected date is shown on the product page.
Where will my order ship from?
From our fulfilment centre, fully tracked. The last leg is handled by a trusted local carrier in your country: USPS in the USA, Australia Post in Australia, and a tracked local courier everywhere else.
How will I know when my order has shipped?
We'll email and/or send you a text message when your order has been dispatched (along with tracking details).
Will I be emailed a tracking number?
Yes. Your dispatch email contains the tracking link, and you can check any order at Track my order. Allow up to 12 hours for tracking to go live.
Warranty
Does Ashley include a warranty?
Absolutely. All Ashley products come with a two (2) year warranty from the date of purchase.
What's covered under the warranty?
The warranty covers any operational product defects for up to two (2) years from the date of purchase.
The warranty does not cover damage due to wear and tear, malicious or intentional damage, water damage, battery replacements, loss, and/or theft.
Returns and exchanges
How do I ship my order back to you?
Not happy for any reason? Email us within 30 days of delivery and we will arrange the return, no questions asked. Refunds go back to your original payment method once the alarm reaches us.
Can I swap a colour?
Yes, within 30 days, as long as the alarm is unused. Email us with your order number and the colour you would like and we will sort it.
Any other questions?
Please email us and we'll be happy to help!











